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Shipping & Return policies

Shipping & Return policies :
1. Belbanu ships worldwide covering North and South America, Europe, Asia, Africa, Oceania, and more.
2.For expedited shipping options, please contact us before placing your order .

For the returns and exchanges, please follow these steps :
1-You can return or exchange items within 14 days after delivery. If your product arrives damaged or broken, please help us by sending clear photos with good lighting of the defect for each affected item, including the item's packaging and the delivery box.

2. All items must be returned in their original condition and packaging, unworn, unwashed, with any related accessories that were included.

3. The customer is responsible for all shipping charges incurred on returned/exchanged merchandise.

4.If you wish to cancel an order after it has been shipped out, please wait until it arrives. Contact us first so we can provide you with a return address. Sign for the parcel when you receive it and then return it unopened to the address we have provided.

5.Please ship the parcel via USPS first class mail . DO NOT return the item with expedited shipping methods such DHL, UPS, or Fedex.

6. Please do not send back your item(s) until we reply back to you with the appropriate address .

7. All return shipping fees involved in the warranty are customer's responsibility and cannot be reimbursed.

8. Products under the following categories are not covered by the warranty and cannot be exchanged or refunded: "Sale", "Lingerie", " Swimwear", "Earrings" and any discounted items.

Any question, Feel free to contact us at : info@belbanu.com